Modern Properties respects your privacy and is committed to protecting personal information in accordance with applicable Australian privacy principles. This Privacy Policy explains what information we collect, how we use it, how we store it and the choices you have when interacting with our website and services.
We value your trust and take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We may collect personal details such as your name, phone number, email address, property address, service preferences, enquiry details and website usage data.
Information is collected when you submit a form, request a quote, book a service, contact us via phone/email, interact with our website or communicate with our team.
We collect and use information to respond to enquiries, provide and manage services, confirm bookings, issue quotes/invoices, improve customer experience, enhance website performance and meet legal or compliance requirements.
We may contact you regarding your enquiry, booking, service updates or important notices. If you opt-in, we may also send marketing messages. You can opt-out at any time by contacting us.
Our website may use cookies and similar technologies to improve functionality, measure performance and support security. You can adjust cookie settings in your browser.
We may share limited information with trusted third parties only where required to deliver services ( scheduling tools, communication providers or payment/invoicing support). These providers are expected to handle information securely.
If payments are processed through third-party platforms, your payment details are handled by those providers under their own privacy policies. We do not store full card details on our systems.
We maintain reasonable administrative and technical safeguards to protect stored data. Access to personal data is restricted to authorised personnel and only for legitimate business purposes.
We retain personal information only for as long as necessary to provide services, maintain records, resolve disputes and comply with legal obligations. When no longer required, information is securely deleted or de-identified where reasonable.
You are encouraged to keep your details accurate and up to date. This helps us deliver services correctly and communicate with you effectively.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies separately.
You may request access to personal information we hold about you or request correction if you believe it is inaccurate, subject to legal and operational limitations.
By using our website or providing your information, you consent to the collection and use of information as described in this Privacy Policy.
We may update this Privacy Policy from time to time. Updates will be posted on this page and will apply from the effective date shown above.
For privacy-related enquiries or requests, please contact us through our official website contact form. We will respond within a reasonable timeframe.